I recently returned my leased modem to Comcast and purchased a Motorola SURFboard Gateway SBG6580 DOCSIS 3.0. I noticed after returning my modem (and removing the monthly $8 rental fee) that I routinely have intermittent connection loss. I cannot stream any movies, videos, or use my cell phone (I have a mini cell phone tower similar to VoIP service). I have called Comcast several times to have the signal refreshed which seems to help for only a few minutes. Comcast refuses to check my area without me paying a service fee. I do not understand what is happening. The modem worked fine for 2 months until I disconnected the monthly rental fee. After that, everything has been working poorly. I pay over a lot of money every month for a Blast service that barely works. AT&T might have a new customer. I am so frustrated with no one in customer service ever being able to help or move 'off-script'. Think outside the box a little.
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