My Modem Keeps resetting around the same time each night.
Looking for a Comcast rep to help with my issue. Had a modem that completely died on me a few weeks ago. Like it does not power on, so I traded it for another and it worked fine for the first week....
View ArticleOngoing Internet Connectivity Issue
I have had ongoing connectivity issues for over a year, maybe close to two. I have called many, many times, had inside and pole people come to my home and I still have issues. To get on the internet is...
View ArticlePrompted to RE-activate account
Just a really quick question: I was prompted to "activate" my account again even when I already activated it several weeks ago. I just want to know why this happened and if this will happen again. It...
View ArticleEXFINITY ERROR = FRAUDULENT XFINITY SERVICE INTERRUPTION
If your get this message on your computer screen when trying to connect to the internet, it is an unethical attempt to upgrade your equipment and/or service: “XFINITY Internet®We're sorry for the...
View ArticleDropped packets. Sometimes no connectivity or DHCP. Reboot modem once a week
Struggling with connectivity, so have had to reboot modem once a week. Network in the house fails routinely. Checked to see that I own a Arris TM722G modem for Blast and phone. Considering trading this...
View ArticleIssues with Comcast Modem Upgrade- Arris TG862G/CT
After following the steps from Comcast on upgrading my rental modem, I am having issues connecting to the internet; though it says everything is online. Before I list the specs on everything let me say...
View Articleintermittent connectivity
To Comcast Customer support. We currently have Xfinity TV, phone and internet. We are satisfied with the phone and tv service and we are writing today about our internet issues.We have recently had...
View ArticleMoving to a new apt that is "Comcast-ready", can I simply use my old equipment?
I am moving in one week to a new apartment which is literally down the street. One week ago, I set up the move date for August 4th, the chat specialist told me they would send me a self-installation...
View ArticleAbout replacing Arris TG-862G/CT with a more capable unit
Currently running my internet connection thru an Arris TG-862G/CT comcast modem. Two things I'd like to do with my Modem/router:1) Setup dhcp addressing so that my local hosts always receive the same...
View ArticleXfinity Internet Speed
I have been directed here for support on Xfinity Internet Speed. I received a call from Comcast that there had been an increase in Internet speed and I should turn off my computer, unplug the modem and...
View ArticleAbout replacing Arris TG-862G/CT with a more capable unit
Moving this thread to the Gateway Help Board. Click on the above link to follow it there.
View ArticleIntermittent loss of connection in Miami
I recently returned my leased modem to Comcast and purchased a Motorola SURFboard Gateway SBG6580 DOCSIS 3.0. I noticed after returning my modem (and removing the monthly $8 rental fee) that I...
View ArticleCannot maintain a stable connection
Haven't had many issues with our internet in the 2 years we have lived here but after coming back from vacation our internet is now very unstable. We live in an apt complex with individual per unit...
View ArticleWhy is my Blast Speed so slow?
I have been paying for Blast for a year. It has never been very fast. I got the upgrade instructions. Now it is worse. I have called tech support 3 times and have open cases. I have followed all...
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