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Extreme packet loss in Olathe, KS area

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For the last 48-72 hours there has been EXTREME packet loss in the Olathe, KS area.  First time I have had any complaints with service.  It only happens during peak hours, when gaming in the middle of the night there seems to be no issue, but starts around 8 AM when things get busy for the day.

Pingtest is showing anywhere from 5-40% packet loss depending on which server I choose with the average around 10%.

http://www.pingtest.net/result/105609206.png

I probably wouldn't even have noticed it as normal browsing seems fine though maybe a bit slow but it is absolutely destroying my connection to World of Warcraft.  Things will be fine with a sub-30ms ping, then my character freezes solid and my ping spikes to 1000ms+ and the game becomes completely unplayable.  After anywhere from 2-15 minutes it settles back down only to happen again every 15-30 minutes.

Doing a pingpath test to the WoW login servers shows that everything is fine from my PC to the router, and from the router to the modem.  As soon as it goes from my modem to comcast it starts losing packets, and it loses packets at every hop within Comcasts system...and as soon as it gets into AT&T's network (where the WoW servers are hosted) the packet loss stops. Definitely NOT something isolated to my equipment or my end.

It also isn't an issue specific to the DNS server as using GoogleDNS provides the same results as the Comcast DNS.


Tracing route to 63.240.161.189 over a maximum of 30 hops

0 Aaron-PC [192.168.1.3]
1 192.168.1.1
2 10.0.0.1
3 69.254.224.1
4 te-0-0-1-3-sur02.olathe.ks.indepen.comcast.net [68.87.234.221]
5 te-0-7-0-1-sur01.olathe.ks.indepen.comcast.net [68.87.234.49]
6 69.139.247.85
7 te-5-2-0-10-cr01.350ecermak.il.ibone.comcast.net [68.86.91.85]
8 he-0-15-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.85.222]
9 192.205.37.21
10 cr1.cgcil.ip.att.net [12.122.133.106]
11 gar18.cgcil.ip.att.net [12.122.99.21]
12 12.122.251.14
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address


0 Aaron-PC [192.168.1.3] 0/ 100 = 0% |


1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% |


2 5ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1 1/ 100 = 1% |


3 19ms 3/ 100 = 3% 2/ 100 = 2% 69.254.224.1 0/ 100 = 0% |


4 16ms 7/ 100 = 7% 6/ 100 = 6% te-0-0-1-3-sur02.olathe.ks.indepen.comcast.net [68.87.234.221] 0/ 100 = 0% |


5 17ms 5/ 100 = 5% 4/ 100 = 4% te-0-7-0-1-sur01.olathe.ks.indepen.comcast.net [68.87.234.49] 0/ 100 = 0% |


6 18ms 1/ 100 = 1% 0/ 100 = 0% 69.139.247.85 2/ 100 = 2% |


7 29ms 5/ 100 = 5% 2/ 100 = 2% te-5-2-0-10-cr01.350ecermak.il.ibone.comcast.net [68.86.91.85] 0/ 100 = 0% |


8 29ms 4/ 100 = 4% 1/ 100 = 1% he-0-15-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.85.222] 0/ 100 = 0% |


9 31ms 3/ 100 = 3% 0/ 100 = 0% 192.205.37.21 97/ 100 = 97% |

 

10 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.133.106] 0/ 100 = 0% |


11 --- 100/ 100 =100% 0/ 100 = 0% gar18.cgcil.ip.att.net [12.122.99.21] 0/ 100 = 0% |


12 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.14

Trace complete.





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