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Re: Constant Connection Drops

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I have been having frequent outages for 1.5 weeks - of course comcast says no reported ourtages in my area (77346)

 

When it works internet is great - bit just quits working 

I exchanged rented Cisci cable modem last Friday for an Arris cable modem

It worked great until Sunday morning - was down unitl approx 7:40am Monday (this) morning.

 

System: ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 1
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.52
SW_REV: 7.6.59M
MODEL: CM820A
Serial Number: C4HBRL4--------
Options: FACTORY
Firmware Build and Revisions
Firmware Name: TS070659M_092613_WBM760_CM820
Firmware Build Time: Thu Sep 26 19:17:40 EDT 2013

 

Do these numbers seem good or bad or marginal?

 

Downstream 1 85 639.00 MHz -9.85 dBmV 37.09 dB 256QAM 44420639 11 0
Downstream 2 81 615.00 MHz -11.47 dBmV 36.17 dB 256QAM 35877609 0 0
Downstream 3 82 621.00 MHz -10.46 dBmV 36.84 dB 256QAM 36425319 0 0
Downstream 4 83 627.00 MHz -10.58 dBmV 36.17 dB 256QAM 35746047 7 0
Downstream 5 84 633.00 MHz -10.21 dBmV 36.84 dB 256QAM 35887829 38 0
Downstream 6 86 645.00 MHz -10.59 dBmV 37.09 dB 256QAM 35725369 0 0
Downstream 7 87 651.00 MHz -10.94 dBmV 36.61 dB 256QAM 36080694 0 0
Downstream 8 88 657.00 MHz -11.29 dBmV 36.84 dB 256QAM 34983789 0 0
Reset FEC Counters
Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 1 36.10 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 2 29.60 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 3 23.00 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Status
System Uptime: 0 d: 1 h: 43 m
Computers Detected: staticCPE(0), dynamicCPE(1)
CM Status: OPERATIONAL
Time and Date: Mon 2014-09-08 08:21:00

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 1000(Full)
CABLE Enabled Up -----

 


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