For the last few days, i've had the worst time trying to convince Comcast folks that last year they rolled out the most recent firmware update for the
Motorola SB6121. Prior to contacting the "we can help" email alias, I scoured the web to make sure i know what i was talking about.
After exchanging severals email with them (it's less frustrating than the phone), they tried to convince me that all I need to do was to go
To the "Maintenance" page on my SB6121 modem/gateway. If that didn't help, then I'd need to go to my router's ( I have a Netgear WNDR4500) maintenance page to
Update my SB6121!
Question: how does one go about communicating with a competent technician who knows how to roll out the latest firmware provision (1.0.6.12).
R,
Jim H.
Motorola SB6121. Prior to contacting the "we can help" email alias, I scoured the web to make sure i know what i was talking about.
After exchanging severals email with them (it's less frustrating than the phone), they tried to convince me that all I need to do was to go
To the "Maintenance" page on my SB6121 modem/gateway. If that didn't help, then I'd need to go to my router's ( I have a Netgear WNDR4500) maintenance page to
Update my SB6121!
Question: how does one go about communicating with a competent technician who knows how to roll out the latest firmware provision (1.0.6.12).
R,
Jim H.