I previously leased an Arris TM402P modem from Comcast. I now own an SB4161 from Motorola, but have intermittant speed issues. I believe this to be a problem with the configuration file. In the Modem logs, Comcast continues to try sending an incompatible SW version to the modem:
SW Download INIT - Via Config file d11_v_tm402p_speedtierextreme2_c02.cm
As you can see in the name, TM402P, this file is intended for an Arris modem. I need the configuration file for SB6141. I believe this to be the cause of my issue and would like it fixed. Of course, there isn't a manual way to load the correct configuration file. Any help would greatly appreciated!