Hi All,
I'm a novice experiencing frequent short term connectivity dissruptions that are just long enough to dissrupt my VPN connection while working from home. I would appreciate your expertise in diagnosing my issue.
Upstream/Downstream Specs:
Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 45 729.00 MHz -3.04 dBmV 37.36 dB 256QAM 3838542 153 1015
Downstream 2 41 705.00 MHz -2.12 dBmV 37.64 dB 256QAM 2045368 0 0
Downstream 3 42 711.00 MHz -2.32 dBmV 37.36 dB 256QAM 2054884 0 0
Downstream 4 43 717.00 MHz -2.17 dBmV 37.64 dB 256QAM 2044236 0 0
Downstream 5 44 723.00 MHz -2.51 dBmV 37.94 dB 256QAM 1914898 0 0
Downstream 6 46 735.00 MHz -3.76 dBmV 37.36 dB 256QAM 2038352 374 994
Downstream 7 47 741.00 MHz -4.09 dBmV 37.64 dB 256QAM 2130161 1030 1014
Downstream 8 48 747.00 MHz -3.82 dBmV 37.94 dB 256QAM 2111891 586 0
Upstream UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 2 23.60 MHz 57.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Hardware/Firmware:
HW_REV: 5
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.62
SW_REV: 7.6.59S.SIP.PC20.CT
MODEL: TG862G Serial Number: E6SBU4EGC556415 Battery Charger FW Rev: 03.10 Options: Firmware Build and Revisions Firmware Name: TS070659S_032114_MODEL_862_GW_CT_SIP_PC20 Firmware Build Time: Fri Mar 21 13:00:19 EDT 2014 eSAFE 0 FW Revision: 1.01.58_1226W
Server Logs for the last 2 days. I lost phone and wifi connection around 12:00 hours on 9/18 and triggered a manual restart of the Modem:
udhcpd: DHCP server received REQUEST from 9C:4E:36:A3:91:10, 12:01:11, 2014-09-18 [System] Logs dhcp6: DHCPV6 client started, 12:00:52, 2014-09-18 [System] Logs dhcp6: DHCPv6 server stopped, 12:00:50, 2014-09-18 [System] Logs dhcp6: DHCPV6 client started, 11:51:42, 2014-09-18 [System] Logs dhcp6: DHCPv6 server stopped, 11:51:35, 2014-09-18 [System] Logs udhcpd: DHCP server started, 11:25:12, 2014-09-18 [System] Logs udhcpd: DHCP server stopped, 11:25:08, 2014-09-18 [System] Logs dhcp6: DHCPv6 server started, 11:24:36, 2014-09-18 [System] Logs dhcp6: DHCPv6 server stopped, 11:24:35, 2014-09-18 [System] Logs dhcp6: DHCPV6 client started, 11:24:33, 2014-09-18 [System] Logs dhcp6: DHCPv6 server stopped, 11:24:26, 2014-09-18 [System] Logs udhcpd: DHCP server received REQUEST from 9C:4E:36:A3:91:10, 10:49:39, 2014-09-18 [System] Logs udhcpd: DHCP server received REQUEST from 9C:4E:36:A3:91:10, 10:37:38, 2014-09-18 [System] Logs udhcpd: DHCP server received REQUEST from 9C:4E:36:A3:91:10, 10:34:19, 2014-09-18 [System] Logs udhcpd: DHCP server started, 10:15:45, 2014-09-18 [System] Logs udhcpd: DHCP server stopped, 10:15:41, 2014-09-18 [System] Logs dhcp6: DHCPv6 server started, 10:15:09, 2014-09-18 [System] Logs dhcp6: DHCPv6 server stopped, 10:15:08, 2014-09-18 [System] Logs dhcp6: DHCPV6 client started, 10:15:06, 2014-09-18 [System] Logs udhcpd: DHCP server started, 04:59:42, 2014-09-17 [System] Logs udhcpd: DHCP server stopped, 04:59:39, 2014-09-17 [System] Logs dhcp6: DHCPv6 server started, 04:59:07, 2014-09-17 [System] Logs dhcp6: DHCPv6 server stopped, 04:59:05, 2014-09-17 [System] Logs dhcp6: DHCPV6 client started, 04:59:02, 2014-09-17 [System] Logs dhcp6: DHCPv6 server started, 04:59:01, 2014-09-17 [System] Logs dhcp6: DHCPv6 server stopped, 04:58:58, 2014-09-17 [System] Logs dhcp6: DHCPV6 client started, 04:57:46, 2014-09-17 [System] Logs dhcp6: DHCPv6 server stopped, 04:57:39, 2014-09-17 [System] Logs udhcpd: DHCP server started, 04:54:37, 2014-09-17 [System] Logs udhcpd: DHCP server stopped, 04:54:33, 2014-09-17 [System] Logs dhcp6: DHCPv6 server started, 04:54:01, 2014-09-17 [System] Logs dhcp6: DHCPv6 server stopped, 04:54:00, 2014-09-17 [System] Logs dhcp6: DHCPV6 client started, 04:53:58, 2014-09-17 [System] Logs dhcp6: DHCPv6 server stopped, 04:53:55, 2014-09-17 [System] Logs dhcp6: DHCPV6 client started, 04:52:51, 2014-09-17 [System] Logs dhcp6: DHCPv6 server stopped, 04:52:43, 2014-09-17 [System] Logs