I purchased a used modem from Amazon. It was on the list of approved devices for my services. However, when I tried to register it Comcast informed me that it was registered already to someone. The Comcast rep called the registrant while I waited, his Mom answered and said she'd give him the message. I was told to wait to see if he called back. He didn't so I contacted the seller who said that the modem was previously used by "Charter Communication" - not Comcast. He accused Comcast of doing this "all the time". I can return the modem but buying a brand new one or continuing to lease one from Comcast is cost prohibitive. I tried to chat with Comcast this morning about it. My issue was "escalated to another analyst". I was asked to wait and while I was waiting the chat ended for some unknown reason. Bummer.
↧