intermitent internet
for the last 2 months i have been plagued by an intermitent internet...up for 5 minutes down for 5 minutes. this has resulted in 6 calls to tier 1 support and finally, yesterday, a service call. each...
View Articleintermitent internet
ATTENTION lsalzman Your post was removed to a secure area out of public view because it violates forum posting guidelines.Forum Guidelines state >>> clickable link...
View ArticleModem Registration Problem
I purchased a used modem from Amazon. It was on the list of approved devices for my services. However, when I tried to register it Comcast informed me that it was registered already to someone. The...
View ArticleUnable to activate modem even though it is not registered under my account
I recently sold a modem on ebay and the person that bought it is unable to activate it. I just verified with Comcast that it is not registered under my account. After doing this, the person that...
View Articleweird 100 blast resets back to 50 after a couple days
Hi I have the 50/10 blast service and got a letter saying it was doubled, yay. I followed the instructions, unplugged the modem, removed the battery, waited a bit then plugged it all back in. I...
View ArticleJacksonville - Latency spikes to 3800ms+
I started off by tested with pingplotter from my local machine to comcast.com and was seeing massive latency spikes. Called customer support, after 6 transfers was told my line had low readings....
View ArticleSlow Internet
I'm subscribed to Blast Plus. I ran a test on the Ookla site and it showed 8.5 down and 9.5 up. I then did a test via the Comcast site and it showed 1.76 down and .75 up...
View ArticleNew Modem
Ever since we ujpgraded our modem (per Comcast's request) everything has SLOWED down. It takes forever to get into email and to find anything on Google or any other search product. What a scam!n\...
View ArticleMotorola SB6121 reboots everyday
My Motorola SB6121 seems to be rebooting at least once every day. Modem log is shown below. Can someone tell if it's the modem or the signal? Time Priority Code MessageSep 26 2014 17:02:57 3-Critical...
View ArticleInternet speed???
First off I never had basic internet connection in the 20 yrs I have been with comcast I always had the middle speed connection. I don't understand how that got changed with out notification. 2nd I am...
View ArticleInternet Speed < 8 KB/s?
http://imgur.com/22UtkftThis is getting ridiculous. I've done the power reset, power cycle, and complete disconnection. I've called and I've done the online chat. I've spoken with customer retention,...
View ArticleDispleased and angry
I have been having tremendous problems with my phone and internet dropping out for hours at a time, every day. I spoke to comcast and replaced my modem. The problem then returned. I scheduled a tech to...
View ArticleIs my downstream / upstream power levels good?
Downstream Channels Power Level: Signal to Noise Ratio:Channel 1: 2.9 dBmV 37.6 dBChannel 2: 4.3 dBmV...
View ArticleMotorola SB6183 & similar
Looking at docsis 3 modems. I see SB6183 on the compatible list but not the SB6180 or SB6182. Is there a reason those models won't work? They are also docsis 3.
View ArticleModem question
All the lights are flashing on and off at the same time on my modem. Is something going wrong with it? Just started doing this yesterday.
View ArticleNew Wireless Gateway Kit
Just received a letter from Xfinity that I needed to get free device upgrade. The comcast upgrade web is confusing. Please send my free self installation kit for the new Wireless Gateway.
View ArticleSB6120 Dropping connection
I have an SB6120 that worked fine for several years, and within the last several months has been losing connection intermittently. Looking at the posts in this thread, it seems like there are a lot of...
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