First off I never had basic internet connection in the 20 yrs I have been with comcast I always had the middle speed connection. I don't understand how that got changed with out notification. 2nd I am being billed $48 and some change a month for 20 megs of download then I am told by a comcast rep on 9-26-14 that if using wireless connection I am only going to get HALF of 20 megs.. Shouldn't comcast be billing me for half ...??? I will forward on to someone who knows the legalities of this kind of advertising and billing for things I can't receive. Been having nothing but problems with this internet out in Spokane Valley for quite some time. Now at the present time it is slower than it has ever been!
Romy