Hey guys, I signed up for comcast blast internet 2 months ago. They came out and laid new lines to the box/juntion/whatever in my neighbors yard. I'd say its about 60 feet from where it enters my house. After they left I ran some speed tests and discovered that I am only getting between 1 and 5 mbps down, I should be getting 50+. I had my own brand new Netgear CMD31T modem. I updated firmware on it, I updated drivers on my NIC, checked and tightened all cables, used a brand new cat5e ethernet cable, still getting crappy speed, even hardwired to the modem. I called to make sure they had the right modem listed on my account, they said they did. They sent another tech out who couldnt figure it out. Then they sent another tech out, who said he couldn't figure it out and therefore I had a faulty modem. Charged me for 2 tech visits. I went and bought another brand new modem, the one he recommended, a Motorola SB7121. I hooked it up, called and had it pushed through, still crappy speeds. ANOTHER tech came, he couldnt figure it out, he seemed like he didnt know what he was doing (actually all 3 of these techs have been pretty unknowledgeable, he asked me what ipv6 was), he was about to leave when I suggested we hook up a comcast modem and push it thru really quick and test it to rule out whether it was my modem. Tried that, still crappy speeds. All these tests have been done hardwired to the modem on laptops less than a year old. So he basically told me it was a line issue. Later that day the line techs were out there and I asked them if anything was funny and they said it all looked good, it must be a provisioning issue. I called and asked what service is listed on my account and they told me blast. Now I have hundreds of dollars in charges on my account, a barely functioning internet connection, and every time I call they say they can't take the charges off and offer to take $15 off my bill. What a joke. I asked to talk to a manager today, no managers. Asked for an email address of someone in authority, they told me they dont have email. Seriously a telecom company that doesnt have email? I'm at my wits end. Does anyone have any suggestions or know of a way to get in touch with someone who cares? This is a serious issue, they are not providing the service they agreed to. One really weird thing is that when the techs were out here testing I was getting 1-5 mbps down ipv4, but 60 down ipv6. However thats not really helpful because barely anything uses ipv6. My upload speeds are where they should be as well, around 10-12 mbps up. Weve ran tests from the splitter and from the main line. I just dont get it. Any help would be appreciated and I know this is a customer forum but hopefully someone with some authority at Comcast will read this and help me out. Never thought I would be in one of these comcast horror stories.
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