Quantcast
Channel: Basic Internet Connectivity And Modem Help topics
Viewing all articles
Browse latest Browse all 12065

What is the secret to getting uSNR from phone support ?

$
0
0

Is there a "secret" to actually being able to find out one's uSNR from the Comcast CMTS?

 

This is now the 2nd time in around 8 months that I've called, waited to get a tech support person, validated, and asked tech support what my "upstream SNR" is that only HE (male agents) could get from the CMTS.  Reply ..... "that's none of your business".  Arghhh.

 

Thanks for any insight.  Oh, and he (male agent) "kindly" offered to transfer me to paid support when I asked what "Auth Reject - No Information" meant in my modem logs.


Viewing all articles
Browse latest Browse all 12065

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>