What is the secret to getting uSNR from phone support ?
Is there a "secret" to actually being able to find out one's uSNR from the Comcast CMTS? This is now the 2nd time in around 8 months that I've called, waited to get a tech support person, validated,...
View ArticleComcast Blocking dcma.mil web addresses (public & secure)
Calling the Comcast Office to report this issue, referred me to this site. I need assistance finding the right forum to report a possible block. Many of our users who have comcast as their provider...
View ArticleSlow Internet Speeds with Blast Plus
Forthelast4daysIhavehadconsistentlyslowinternetconnectionspeeds. Ihaverunantivirusandantimalwareprograms. TheproblemdefinitelyiswithComcast....
View Articlehorrible upload speed.
its been about a little over a week; my upload speed has gone from terrible to worse. here is the url from speedtest.comcast http://stage.results.speedtest.comcast.net/result/397037724.png this is on...
View ArticleWhat factors do affect what DOCSIS configuration file (bootfile) will be sent...
As far as I know configuration file name to be fetched from TFTP is sent by DHCP server during the process of CM registration with Comcast CMTS. One of tech support folks said that it is tight to the...
View ArticleInternet Latency and Packet Drops
My family and I have been experiencing a digraded internet service for some time. When I explain to High Speed Internet support rep over the phone, that I am experiecing packet drops and latency...
View ArticleTM822G frequent reboots
Hi -- like a fair number of other people, I've been having more-than-daily reboots (more like hourly) on my TM822G. Having looked at some other postings on this, I copy/pasted the relevant info from...
View ArticleGeolocation issue
Online poker was recently legalized in NJ. The poker sites use geolocation to verify if players are actually physically in NJ. I am having issues frequently where I'll be signed-in, connected, and...
View ArticleClaims to not have a usage cap yet my dl speeds are lower then 1mb per sec?????
Myfamilyusesas#)^ tonofdatapermonth, likeover500gb. Wellnothinghaschangedinourmonthlyusageforyears. Neverseenanylettersregardinghowmuchdataisusedorwarningsofanykindtowatchourdatausage....
View ArticleHigh packet loss in Emeryville since Jan. 2014
I am in Emeryville CA and have experienced packet loss rates around 30% - 40% using VOIP and games. I contacted suspport which told me to get a new modem as my old one was DOCSIS 2.0 and their network...
View ArticleSudden slow downs.
We have xfinity internet, and recently recieved and installed the newest modem. However as of a couple of days ago, the connection speed has slowed down drastically. Family members cannot play games...
View ArticleVery slow speed
This internet connection is very slow for last couple days, Paid extra $20/ month to get higher speed but only get 0.980mbs what the kind of speed is that?cant even watch anything
View ArticleGateway Or modem and router ?
What do you think? Should I get a gateway? I'm having lots of speed issues with wireless, my Linkys E2500- N600 Dual Band 300+300. Or maybe is it my devices. I bought a Surfboard sb6141 yesterday but I...
View ArticleSudden change in speed and data usage
I received a notice November 23 saying my speed had been increased to 25 mbps DL, and that all I needed to do was reboot my modem. I did that. Nothing happened. DL speed never went above 7. EVER....
View ArticleFrequent Disconnects With Internet and OnDemand
Hey Guys,I've been battling a couple issues in my home for a few weeks now. I have two problems: First, the Internet seems to drop out from time to time, or just respond very slowly. On my computer,...
View Articleconnection problems with motorola SB6121 modem
Greetings all, Yesterday (1/12/14), I got internet service through Comcast (their "Performance" package) installed via tech who sat with me through what he said was a long firmware downloading process...
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