Myfamilyusesas#)^ tonofdatapermonth, likeover500gb. Wellnothinghaschangedinourmonthlyusageforyears. Neverseenanylettersregardinghowmuchdataisusedorwarningsofanykindtowatchourdatausage. Anywaythepast4to5monthsourconnectionhasgraduallygottenslowerandslower. Atthemomentwearesittingataprox. .67mbpersec. anduploadspeedsissuprisinglythesameataround5mbpersec. Averageusedtobe12to15downand5to7up. WitchismorethenreasonableandfastenoughtodojustaboutanythinglikestreamingHDMoviestoplayingsomeCallofDuty. NowIcurrentlypaytoomuchforthe20mbpersecplan, atleastthisiswhatoneofComcastfineRepresentitivestoldmeafewmonthsagowhenIhadcalledtoseewhatcouldbedonetofixmyconnectionproblem. AccordingtoComcastthe3timesI'vecalledinthepast3months, nothingseemswrongonthereend.
I'vedoneeverythingfrommultiplevirusscans, malware, spywareremovaltocyclingmymodemchangingwifipasswordsmorecyclingpowermorephonecallstocomcastandhoursofonlineresearch. I'vealsounhookedthecomputerresetmymodemandwifibacktodefaultsettingsandhookednothingbutmycellphoneviawifiandstillgetthesamehorriblespeeds. DidImentionthiswaswithComcastmodemthatwerentfromthem. WellIfigureditwastimetobreakoutmyoldmodemwitchworks100% fine. TooktheoldmodembacktoComcastandhadourcurrentoneinstalled. Stillproblemspresist.
Comcasthasthenervetotellmemaybeit'stimetoupgrademyservices, whywouldIwanttogiveyoumoremoneyifyoucan'tfixanexisitingproblem.
I'veheardofComcastthrottlingdownpeoplesinternetbecauseofexcessiveuse, couldthisbeanexampleofthat. Ifsodon'tyouthinkthatsabitontheextremeside, seriously.67mbpersec. IthinkComcastinthemid90'swasfasterthenthishorseS)#@.
YouwouldthinkinabigcitylikeSeattleyouwouldhaveoptionsforinternet, wellyoudosortofbut5mbmaxfor30bucksamonthyoucansuckit. I'mpo'd thatI'vebeenaComcastcustomerforovera15yearsandgetthesamereadfromabookBSeachandeverytimeI'vecalledwithaissue. Ifyouareacustomerrep. andyoufeeltheneedtorespondtothis, unlessyouhavebeenwiththecompanyforatleastsay5yearsdon'tbother. Ineedhelpfromsomeonewho'sbeenaroundtheblockmorethenoncehere.
PO'dcustomer...