have 3 wired computers connected to a switch connected to the modem.
trace no response, ping no response on 8 machine. 2 win 7 machines connected after reset/reboot.
here is my modem info:
Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0/3.0 Compliant
MAC Address : C0:CB:38:A6:EA:D4
Serial Number : C0CB38A6EAD4
Boot Code Version : 6.1.1c
Software Version : 3.10.1315
Hardware Version : 1.38.0
CA Key : Installed
Cable Modem Status
Item Status Comments
Acquired Downstream Channel 585 MHz Primary Downstream Locked
Ranged Upstream Channel 22.6 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 585000000 603000000 609000000 621000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 2 5 6 8
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 5.360537 5.360537 5.360537 5.360537
Interleave Depth I=32
J=4 I=32
J=4 I=32
J=4 I=32
J=4
Power Level
(dBmV) 8.28 7.47 7.89 7.82
RxMER
(dB) 37.09 37.09 37.36 36.84
Correctable
Codewords 1 0 0 0
Uncorrectable
Codewords 1426 1525 1568 1368
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A 2.0 2.0
Channel ID 6 N/A 4 5
Frequency
(Hz) 22600000 N/A 33800000 27400000
Ranging Status Success N/A Success Success
Modulation 16QAM N/A 64QAM 64QAM
Symbol Rate
(KSym/sec) 2560 N/A 5120 5120
Mini-Slot Size 4 N/A 4 4
Power Level
(dBmV) 38.50 N/A 39.25 39.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
First Time Last Time Priority Description
Thu Jan 2 22:41:49 2014 Thu Jan 2 22:42:04 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Fri Jan 3 01:46:43 2014 Fri Jan 3 19:05:55 2014 Critical (3) No Ranging Response received - T3 time-out
Fri Jan 3 19:07:43 2014 Fri Jan 3 19:08:02 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Fri Jan 3 21:13:41 2014 Mon Jan 6 00:10:53 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 6 00:10:54 2014 Mon Jan 6 00:10:54 2014 Critical (3) Ranging Request Retries exhausted
Mon Jan 6 00:10:54 2014 Mon Jan 6 00:10:54 2014 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Mon Jan 6 00:11:08 2014 Mon Jan 6 00:11:12 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jan 6 00:12:33 2014 Mon Jan 6 02:46:52 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 6 02:46:53 2014 Mon Jan 6 02:46:53 2014 Critical (3) Ranging Request Retries exhausted
Mon Jan 6 02:46:53 2014 Mon Jan 6 02:46:53 2014 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Mon Jan 6 02:47:13 2014 Mon Jan 6 02:47:14 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jan 6 03:49:09 2014 Mon Jan 6 03:49:26 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 6 03:49:27 2014 Mon Jan 6 03:49:27 2014 Critical (3) Ranging Request Retries exhausted
Mon Jan 6 03:49:27 2014 Mon Jan 6 03:49:27 2014 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Mon Jan 6 03:49:51 2014 Mon Jan 6 03:49:55 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jan 6 03:50:16 2014 Mon Jan 6 03:50:16 2014 Critical (3) Registration RSP rejected message syntax error;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Mon Jan 6 03:50:16 2014 Mon Jan 6 03:50:16 2014 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Mon Jan 6 03:50:16 2014 Mon Jan 6 03:50:16 2014 Error (4) T6 Timeout and retries exceeded
Mon Jan 6 03:50:16 2014 Mon Jan 6 03:50:16 2014 Critical (3) REG RSP not received;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Mon Jan 6 05:46:50 2014 Mon Jan 6 06:25:01 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 6 06:25:02 2014 Mon Jan 6 06:25:02 2014 Critical (3) Ranging Request Retries exhausted
Mon Jan 6 06:25:02 2014 Mon Jan 6 06:25:02 2014 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Mon Jan 6 06:25:22 2014 Mon Jan 6 06:25:27 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jan 6 06:25:38 2014 Mon Jan 6 06:25:38 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 6 06:25:50 2014 Mon Jan 6 06:25:50 2014 Critical (3) Registration RSP rejected message syntax error;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Mon Jan 6 06:25:50 2014 Mon Jan 6 06:25:50 2014 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Mon Jan 6 06:25:50 2014 Mon Jan 6 06:25:50 2014 Error (4) T6 Timeout and retries exceeded
Mon Jan 6 06:25:50 2014 Mon Jan 6 06:25:50 2014 Critical (3) REG RSP not received;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Mon Jan 6 06:25:52 2014 Mon Jan 6 11:31:42 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 6 11:55:40 2014 Mon Jan 6 11:55:54 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jan 6 12:21:17 2014 Thu Jan 9 09:36:33 2014 Critical (3) No Ranging Response received - T3 time-out
Thu Jan 9 09:36:35 2014 Thu Jan 9 09:36:35 2014 Critical (3) Ranging Request Retries exhausted
Thu Jan 9 09:36:35 2014 Thu Jan 9 09:36:35 2014 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Thu Jan 9 09:36:46 2014 Thu Jan 9 09:36:48 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Thu Jan 9 23:47:54 2014 Mon Jan 13 08:45:39 2014 Critical (3) No Ranging Response received - T3 time-out
Mon Jan 13 08:46:41 2014 Mon Jan 13 08:46:56 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jan 13 11:53:07 2014 Mon Jan 13 11:53:07 2014 Critical (3) No Ranging Response received - T3 time-out
Thu Jan 16 23:24:46 2014 Thu Jan 16 23:24:46 2014 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 16 23:24:50 2014 Thu Jan 16 23:24:50 2014 Warning (5) Lost MDD Timeout;CM-MAC=c0:cb:38:a6:ea:d4;CMTS-MAC=00:01:5c:50:52:57;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 16 23:54:56 2014 Thu Jan 16 23:54:56 2014 Critical (3) No Ranging Response received - T3 time-out