Hey guys. I've been having some speed issues the past couple of days and wanted to see if anyone can offer some insight into what might be the problem. I work from home a lot, so slow connection speeds are a real problem for me. I currently have a technician scheduled to come, but not until next Saturday (2/8/2014) so I'd love to find the issue before then.
General browsing and loading of webpages is slow, streaming video such as netflix, twitch.tv, etc. are either extremely slow or don't load at all. It seems to improve for 2-5 minutes after power cycling my modem and then slows way down again. I ran speedtests but I don't know what to believe, because Comcast's speed test site shows me at 50Mbps download speed (even though it feels WAY slower), but when I use other speedtest sites they all show a drastically slower speed.. sometimes 1-5Mbps, sometimes as high as 30 or so. The strange thing is that YouTube seems to load fast just like normal, even for HD video.
I contacted their tech support and after attempting to dodge the question for 10 minutes I finally got them to admit that my connection would slow down when I'm nearing the 300gb data limit for the month (which I'm around 91% through right now). Do you guys think that could be the issue, that I'm just being throttled or something? Luckily it's the last day of the month so I guess I'll see if it improves tomorrow (on the 1st). But I'd still like to know if they are going to kill my speed every month when I start getting close to the cap. I'd rather pay $10 for extra data than have a useless connection.
Many thanks in advace if anyone can help, and please feel free to let me know if you need specific information and I will try to get it for you.