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Comcast support and frustration

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So Ive been finding more so during week days that my connection will sometimes slow down to 1 Mbps intermittently. 15 minutes later I can be getting 120 Mbs and then back to 1-4 Mbps again. 

 

Of course Support tells me to buy a new modem. And through all that my SNR's and Power Levels all stay the same. Or I have to pay for a tech to come out. So how can it possibly be my issue when most of the time my speeds are super fast but then I get these drops of barely 1 Mbps sometimes without touching anything??

 

And if a tech comes out, whats the point if during that time its all okay. 


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