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Comcast routing peer is blocking access to my client's website

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I'm trying to FTP to my client's website to make updates. Here's the traceroute:

 

traceroute to kellstrommaterials.com (12.198.88.8), 64 hops max, 72 byte packets

 1  10.0.0.1 (10.0.0.1)  1.008 ms  0.770 ms  0.710 ms

 2  50.174.98.1 (50.174.98.1)  35.357 ms  25.375 ms  22.651 ms

 3  te-7-3-ur03.pinole.ca.sfba.comcast.net (68.86.248.141)  12.433 ms  12.191 ms  10.844 ms

 4  te-0-2-0-9-ar01.sfsutro.ca.sfba.comcast.net (69.139.199.54)  17.551 ms  16.123 ms  15.984 ms

 5  he-3-8-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.94.85)  19.352 ms  17.111 ms  19.438 ms

 6  pos-0-1-0-0-pe01.529bryant.ca.ibone.comcast.net (68.86.87.2)  19.152 ms  19.042 ms  21.748 ms

 7  te0-0-0-0.ccr21.sjc04.atlas.cogentco.com (154.54.11.13)  40.604 ms  43.299 ms  43.649 ms

 8  be2016.ccr22.sfo01.atlas.cogentco.com (154.54.0.177)  52.994 ms  52.855 ms  50.293 ms

 9  be2135.mpd22.mci01.atlas.cogentco.com (154.54.0.70)  101.729 ms

    be2256.mpd21.mci01.atlas.cogentco.com (154.54.6.90)  100.756 ms  90.362 ms

10  be2157.ccr22.ord01.atlas.cogentco.com (154.54.6.118)  101.082 ms

    be2159.mpd22.ord01.atlas.cogentco.com (154.54.24.82)  110.757 ms

    be2156.ccr21.ord01.atlas.cogentco.com (154.54.6.86)  111.105 ms

11  be2005.ccr21.ord03.atlas.cogentco.com (66.28.4.74)  108.854 ms

    be2006.ccr21.ord03.atlas.cogentco.com (154.54.5.18)  112.306 ms

    be2005.ccr21.ord03.atlas.cogentco.com (66.28.4.74)  114.669 ms

12  te2-1.mag01.ord03.atlas.cogentco.com (154.54.40.174)  112.456 ms  111.098 ms  109.477 ms

13  38.104.102.194 (38.104.102.194)  96.279 ms  97.430 ms  96.115 ms

14  * * *

15  * * *

 

The machine at 38.104.102.194 is a cogentco.com machine. This condition has persisted since at least yesterday (2/10/14) afternoon. You are costing me money with this peering arrangement, Comcast. Does anybody have any suggestions other than to go with ATT Uverse?

 

Thanks in advance.

 

--jody.


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