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Not getting blast speeds at new address. Provision issue?

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Good day,

 

 We recently moved to our new place. I have Blast! tier internet and I am not getting 50/10 speeds. I'm getting constant 30/5(ish) speeds. Each and every speed test I do looks like http://stage.results.speedtest.comcast.net/result/424838444.png no matter the time of day. It's like I'm hitting a cap no matter what. Shaper Probe gives pretty much the same results.

 

I have checked my coax, it runs from the point of demarcation to one two way digital 1GHz splitter, from there it goes to my tv and my modem.

 

My modem is a Surfboard SB6141 which I own.

 

Download Signal to Noise is:

39 dB  39 dB  39 dB  39 dB  39 dB  39 dB  39 dB  39 dB 

Download Power Level is:

2 dBmV   2 dBmV   2 dBmV   2 dBmV   1 dBmV   1 dBmV   1 dBmV  

0 dBmV

 

 

Upload Power Level is:

32 dBmV  30 dBmV  31 dBmV 


I am using an Asus ac66u router. I have tried power cycling everything muiltiple times and no matter what I can not go over my current speeds. What gives? Thanks

 

Jon

 

             

 

 


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