I recently switched from Earthlink 3mbps dsl to Comcast 6 mbps but the connection speed feels noticeable slower and also hangs a lot. I have two more days to return my modem to Best Buy. I went down the customer service road and was basically told that I should upgrade.
Based on what I have read in other posts I don't have much confidence that having a tech come out will solve my issues. Any help would be appreciated reading these logs.
Its frustrating to go from dsl 3mbps to cable 6mbps and see slower performance.
Oh and I did the speed test thing and it says 7.5 download but it doesn't seem right.
Modem is Docsis 3.0 model 5352
Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 11 621000000 Hz -0.9 dBmV 36.8 dB 882715 127238 2 Locked QAM256 5 585000000 Hz 0.0 dBmV 37.8 dB 339825 152365 3 Locked QAM256 6 591000000 Hz 0.0 dBmV 35.1 dB 2735 8820 4 Locked QAM256 7 597000000 Hz 0.0 dBmV 38.7 dB 26615 75068 5 Locked QAM256 8 603000000 Hz -0.8 dBmV 39.8 dB 956 227 6 Locked QAM256 9 609000000 Hz -0.4 dBmV 40.0 dB 1075 241 7 Locked QAM256 10 615000000 Hz -0.3 dBmV 37.5 dB 680787 263258 8 Locked QAM256 14 639000000 Hz -1.3 dBmV 39.4 dB 943 346
Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 85 5120 Ksym/sec 21400000 Hz 52.8 dBmV 2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
tracert www.comcast.net
1 2 ms 1 ms 1 ms 192.168.0.1
2 103 ms 10 ms 14 ms 67.180.200.1
3 18 ms 12 ms 27 ms te-5-3-ur01.sf19th.ca.sfba.comcast.net [162.151.1.129]
4 13 ms 10 ms 18 ms te-1-14-0-0-ar01.sfsutro.ca.sfba.comcast.net [68.85.154.6]
5 17 ms 14 ms 24 ms he-1-8-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.91.229]
6 18 ms 18 ms 15 ms be-13-pe02.11greatoaks.ca.ibone.comcast.net [68.86.82.94]
7 17 ms 14 ms 16 ms a184-51-102-50.deploy.static.akamaitechnologies.com [184.51.102.50]
ping -t www.comcast.net
Reply from 184.51.102.50: bytes=32 time=15ms TTL=58
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Request timed out.
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Request timed out.
Reply from 184.51.102.50: bytes=32 time=15ms TTL=58
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Request timed out.
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Request timed out.
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