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infinity tv app

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Infinity tv app was good most of the year untill 30 now 30+ days ago. Very poor quality across the board when streaming tv shows and/or mmovies. Everything is out of sync. sound is the worst with a horrible delay that worsens as it goes. the picture displaces (hard to explain) and the pixel thing, etc. all network channels ect. yesterday the app started stopping. refresh brings it back but only to the same stop. it was not viewable/usable. .called comcast 7 or 8 times. four times the line cut off the call dropped. i have had 2 ticket numbers good for 24 hours. approx 30 hrs later i called reached a voicemail wher i gave the ticket # etc and nothing. called again and reached a recording to call during business hours. i pay top dollar. I'm bundled with an all in one dell descktop pc and an arris tm 602g. What's up?


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