I have been experiencing random frequent dropped connections ever since purchasing the Motorola Surfboard SB 6121 modem.
I saw that there is another topic referencing this issue, however it has since been closed.
Has this issue been resolved?
Is there a solution?
Is anyone else still having issues?
Below is the signals levels, logs and firmware info as requested in the original thread.
Thanks,
Mark
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Signal Level:
Downstream Bonding Channel Value
Channel ID 3 5 7 8
Frequency 663000000 Hz 675000000 Hz 687000000 Hz 693000000 Hz
Signal to Noise Ratio 37 dB 36 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power LevelThe Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-4 dBmV -3 dBmV -2 dBmV -1 dBmV
Upstream Bonding Channel Value
Channel ID 1 2 3
Frequency 36200000 Hz 29400000 Hz 22000000 Hz
Ranging Service ID 8214 8214 8214
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 2.560 Msym/sec
Power Level 51 dBmV 51 dBmV 51 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
[3] QPSK
[3] 64QAM
[3] QPSK
[2] 16QAM
Ranging Status Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 3 5 7 8
Total Unerrored Codewords 1091929471 1091929790 1091930114 1091930306
Total Correctable Codewords 976 696 285 218
Total Uncorrectable Codewords 865 831 924 793
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Logs:
Time Priority Code Message
Apr 03 2014 09:18:42 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Apr 03 2014 09:13:57 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 31 2014 23:10:31 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Mar 31 2014 15:12:35 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 29 2014 22:11:33 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Mar 28 2014 12:21:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 27 2014 09:25:20 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Mar 26 2014 13:15:24 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 21 2014 08:22:40 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 21 2014 08:02:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=38:6b:bb:15:dd:0e;CMTS-MAC=00:01:5c:33:68:4b;CM-QOS=1.1;CM-VER=3.0;
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Firmware Information:
Cable Modem
Status Signal Addresses Configuration Logs Open Source Help
Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 5.0
Serial Number: 359079228421724101012019
Firmware Build Time: Oct 29 2012 18:07:13
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