Hey there,
I'd like to get extreme 105MBps service setup.
I've got a DOCSIS 3.0 Modem, its an Arris WBM760A.
I have called comcast and have been told my equipment isn't compatbile with extreme105 service. I'm in Nashville, TN. It's a Docsis 3.0 modem, and is actually on the list of compatible devices on comcast's website. I'm coming from 50MB Blast.
Here is the tech info that may be needed.
Hardware Information
System: ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.4.63A
MODEL: WBM760A
Options:
Firmware Build and Revisions
Firmware Name: TS070463A_011312_WBM760_CM820
Firmware Build Time: Fri Jan 13 19:49:52 EST 2012
Signal Specs are:
Downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 2 699.00 MHz -6.65 dBmV 36.84 dB 256QAM 9234958363 0 0
Downstream 2 6 723.00 MHz -6.26 dBmV 37.36 dB 256QAM 8574550079 0 0
Downstream 3 7 729.00 MHz -6.08 dBmV 37.09 dB 256QAM 9072910610 120 2174
Downstream 4 8 735.00 MHz -6.39 dBmV 37.94 dB 256QAM 8269731985 14 2371
Reset FEC Counters
Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 7 22.80 MHz 49.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 8 29.60 MHz 49.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 9 36.40 MHz 50.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Status
System Uptime: 2 d: 5 h: 49 m
Computers Detected: staticCPE(0), dynamicCPE(1)
CM Status: OPERATIONAL
Time and Date: Thu 2014-04-03 18:25:56
Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:15:D1:BA:AB:A0
CABLE Enabled Up ----- 00:15:D1:BA:AB:A1
When I called in, I was told by the rep that I didnt have a compatible modem. You and I both know that isn't the case. If I need a new boot/config file to point me to the right service rate on the CMTS/System, is there anyway that could be pushed that out to me?
I'd really appreciate your help, I can provide any account details you may need - I've called comcast 5 times in the past hour and they keep hanging up on me.
Thankyou!
