Greetings,
Once again, Internet is extremely slow this evening. I have all green LEDs on my modem. I have powered off my PC and smartphone, unplugged my router and modem. plugged my modem and router back in, have all green LEDs, powered my PC and smartphone back on and am still experiencing extreme latency.
This time, the speed test begins with delay of almost 4 minutes and proceeds to test. It seems it takes that amount of time to connect to your server. Periodically everything seems to work as normal but more often than not I lose streaming connections and your XFinity web site and others slows to a crawl. Again, I have better speed with 3G on my smartphone. Can you check your servers?
Test results before powering everything off and unplugging stuff:
via IE - download took about 4 minutes
Download 0.74Mb/s
Upload 0.11Mb/s
Ping: 15 ms
Rating: 1/5 Stars
CARRIER 3/5 Stars
COMCAST Server RESTON, VA
4/5/2014 at 1:08 AM GMTID: 3418614918
Another test via my Cisco/Linksys router took close to 10 minutes
Download 0.38Mb/s
Upload 0.07Mb/s
CARRIER COMCAST Server Washington, DC
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Test results after plugging stuff back in and powering everything on:
via IE - this took much, much longer than 4 minutes
Download 0.16Mb/s
Upload 0.08Mb/s
Ping: 11 ms
Rating: 1/5 Stars
CARRIER 3/5 Stars
COMCAST ServerRESTON, VA
4/5/2014 at 1:45 AM GMTID: 3418655889
Another test via my Cisco/Linksys router took close to 10 minutes
Download - gave up on this after 11 minutes 0.59Mb/s
CARRIER COMCAST Server Washington, DC
Thanks