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unusable internet due to packet loss

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ive been dealing with this for a week now. packet loss goes up to 18% at some points. 

http://www.pingtest.net/result/95839312.png

i already had a technition out and he replaced my coaxial connecters and replaced my modem. didnt solve the issue. my house wiring passed all the tests that he ran. eveything looked good. 1 day later i get 15% packet loss. up from 2-4% in previous days. the packets drop at hop 2

te-9-2-ur-02.lascruces.nm.albuq.comcast.net

this is unbelieveably frustrating paying over 100$ for my internet and it doesnt even work. i had to refresh the comcast home page 6 time for it to load. im using pingplotter and all i see is red bars at every stop with a comcast server. im stuck between a hard spot and a rock here. terrible internet or none at all. comcast is the only provider in my area.. someone please help. this is so upsetting.


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