I want to purchase a modem for my phone and internet service in lieu of leasing. comcast directed me to Best Buy. I told the representative that Best Buy says comcast will that not allow them to sell comcast compatible modems. She then confirmed that and directed me to mydeviceinfo.comcast.net for a list of modems to pick from. Comcast suggested an Arrius modem Touchstone Telephony D3 type. There are several of these types types to pick from. When I called comcast back to get their recommendation I was told there were no modems available for purchase! When I asked if I could buy my current modem she told me no because it is made especially for comcast. I said that is why I want to buy it. She said that was not possible because comcast might want to use with another customer!!(???). When I told this individual about the previous conversations with comcast stating that I could pick one from the list she said she would talk to her Help Desk. She later said that there was no restrictions on Best Buy and that I should be sure to look for model numbers 822D or 722G. I am definitely getting the run around. "You WILL lease our modem!"
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