I have been having problems for over a week. Download speed is 8 and upload is 5 Mbs using comcast speed test. Here is my data. Any suggestions on who to contact?
Status
Status
HW/FW Versions
Event Log
CM State
Xfinity
Advanced
RF Parameters
Downstream
DCID
Freq
Power
SNR
Modulation
Octets
Correcteds
Uncorrectables
Downstream 1
1
579.00 MHz
-6.88 dBmV
34.93 dB
256QAM
146920311
562
0
Downstream 2
2
561.00 MHz
-5.69 dBmV
35.25 dB
256QAM
72354335
466
0
Downstream 3
3
567.00 MHz
-5.59 dBmV
35.25 dB
256QAM
68674018
1656
0
Downstream 4
4
573.00 MHz
-7.37 dBmV
34.63 dB
256QAM
76039951
274
0
Downstream 5
5
555.00 MHz
-4.71 dBmV
35.25 dB
256QAM
72574788
7042
0
Downstream 6
6
537.00 MHz
-5.79 dBmV
34.63 dB
256QAM
63706807
1112
0
Downstream 7
7
543.00 MHz
-5.30 dBmV
35.25 dB
256QAM
59368611
8970
0
Downstream 8
8
549.00 MHz
-4.65 dBmV
35.25 dB
256QAM
67217522
9732
0
Reset FEC Counters
Upstream
UCID
Freq
Power
Channel Type
Symbol Rate
Modulation
Upstream 1
7
34.80 MHz
44.00 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 3
8
27.90 MHz
42.00 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 4
9
22.60 MHz
40.50 dBmV
DOCSIS1.x (TDMA)
2560 kSym/s
16QAM
Status
System Uptime:
0 d: 20 h: 21 m
Computers Detected:
staticCPE(1), dynamicCPE(1)
CM Status:
Telephony-Reg Complete
Time and Date:
Sun 2014-05-11 08:49:13
Interface Parameters
Interface Name
Provisioned
State
Speed (Mbps)
MAC address
LAN Port 1
Enabled
Up
100(Full)
E8:3E:FC:9F:6B:A1
LAN Port 2
Enabled
Down
-----
E8:3E:FC:9F:6B:A1
LAN Port 3
Enabled
Down
-----
E8:3E:FC:9F:6B:A1
LAN Port 4
Enabled
Down
-----
E8:3E:FC:9F:6B:A1
CABLE
Enabled
Up
-----
E8:3E:FC:9F:6B:A2
MTA
Pass
Up
-----
E8:3E:FC:9F:6B:A3