Speed tests to default server very slow i.e. 6 mb download, paying for 25 mb. YET! when testing to a different server say Dallas, Chicago etc. Speed is within service parameters. Contacted tech support and spoke with both a tech and their supv. Both have no idea how the service works. Just kept telling me there is an outage in my area. (Outages occur almost weekly in this area) They could not explain the reason why my speed is bad to my default server and not other servers. IF THE OUTAGE IS IN MY NEIGHBORHOOD, THEN NO MATTER WHAT SERVER I CONNECT TO, I SHOULD HAVE A PROBLEM. However, I have no way of changing my default server to bypass to a good server.
PLEASE TRAIN YOUR SUPPORT PEOPLE.
THANKS
D. Merritt