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connection problems with motorola SB6121 modem

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Greetings all,

 

Yesterday (1/12/14), I got internet service through Comcast (their "Performance" package) installed via tech who sat with me through what he said was a long firmware downloading process involving many self-resets.  Internet worked fine until about noon today (1/13/14) then suddenly the connection was dropped and hasn't been back up since.  Talked to Comcast over the phone who essentially said, "Wait for the tech to come bury your lines and maybe that will fix the problem."  I have no idea what burying my cable lines will do for my signal :P.  I'm not much of a techie so forgive any errors I make in my vernacular...  Below you'll find my modem stats along with error logs and firmware info:

 

Downstream

Bonding Channel Value

Channel ID 1  

Frequency 615000000 Hz 

Signal to Noise Ratio 35 dB 

Downstream Modulation QAM256 

Power Level

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 

 15 dBmV  

 

Upstream

Bonding Channel Value

Channel ID 5  

Frequency 29600000 Hz 

Ranging Service ID n/a 

Symbol Rate 5.120 Msym/sec 

Power Level 50 dBmV 

Upstream Modulation [3] QPSK

 [3] 64QAM

Ranging Status  Continue 

 

Signal Stats (Codewords)

Bonding Channel Value

Channel ID 1  

Total Unerrored Codewords 733704 

Total Correctable Codewords 1 

Total Uncorrectable Codewords 613 

 

Jan 01 1970 00:23:19 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:22:22 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:22:22 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:22:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:21:32 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:21:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:20:00 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:20:00 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:19:59 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:18:41 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:18:41 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:18:39 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:17:39 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:17:09 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:16:03 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:15:33 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:14:32 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:14:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:12:55 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:12:55 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;

 

Model Name: SB6121

 Vendor Name: Motorola

 Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH

 Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3

 Hardware Version: 5.0

 Serial Number: 359079329127804101012019

 Firmware Build Time: Oct 29 2012 18:07:13

 

Any knowledge would be appreciated.

 

Thanks in advance,

~Kyle


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