Greetings all,
Yesterday (1/12/14), I got internet service through Comcast (their "Performance" package) installed via tech who sat with me through what he said was a long firmware downloading process involving many self-resets. Internet worked fine until about noon today (1/13/14) then suddenly the connection was dropped and hasn't been back up since. Talked to Comcast over the phone who essentially said, "Wait for the tech to come bury your lines and maybe that will fix the problem." I have no idea what burying my cable lines will do for my signal :P. I'm not much of a techie so forgive any errors I make in my vernacular... Below you'll find my modem stats along with error logs and firmware info:
Downstream
Bonding Channel Value
Channel ID 1
Frequency 615000000 Hz
Signal to Noise Ratio 35 dB
Downstream Modulation QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
15 dBmV
Upstream
Bonding Channel Value
Channel ID 5
Frequency 29600000 Hz
Ranging Service ID n/a
Symbol Rate 5.120 Msym/sec
Power Level 50 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
Ranging Status Continue
Signal Stats (Codewords)
Bonding Channel Value
Channel ID 1
Total Unerrored Codewords 733704
Total Correctable Codewords 1
Total Uncorrectable Codewords 613
Jan 01 1970 00:23:19 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:22:22 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:22:22 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:22:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:21:32 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:21:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:20:00 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:20:00 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:19:59 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:18:41 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:18:41 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:18:39 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:17:39 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:17:09 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:16:03 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:15:33 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:14:32 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:14:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:12:55 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:12:55 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=30:60:23:d3:80:3d;CMTS-MAC=00:01:5c:31:f2:8d;CM-QOS=1.1;CM-VER=3.0;
Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 5.0
Serial Number: 359079329127804101012019
Firmware Build Time: Oct 29 2012 18:07:13
Any knowledge would be appreciated.
Thanks in advance,
~Kyle