I have had comcast cable for over 20 years. I have had issues here and there but for the most part great internet and tv.
Moving into this new house last august we decided to get all new x1 service, multiple dvrs and 50 mbps internet. The x1 was a disaster, lots of issues, a month later we went back to the old dvr and cable was great! Keep in mind our bill is always near 200 a month and we have paid on time every time.
This is my familys chief form of entertainment.
Since the beinning the second light on my modem (technicolor 830 gt) would sometimes blink and my internet would slow to a crawl. This would happen once a day briefly or sometimes not at all for a few days. I have called and reported the issue well over 5 times.
A repairman was out, saw no issue and left.
A while later another repairman was out , he witnessed the event, changed our modem and my speed was back!.
A week or so later we started experiencing the blinking second light again us/ds. I let it go and waited it out. Now this past weekend i had a weekend off of work finally and i wanted to do some online college courses and then do some gaming. Thats why i pay for hi speed internet. The blinking light came on again and my files couldnt dload or took forever and no online gaming. I was incensed.
Again we walked through the reset, and the whole charade. One thing they said that intrigued me was that they showed i had two modems and both were up and running. I HAVE ONLY ONE???? After all of this was over i was still wondering why my home showed i had two modems? Someone scammin me?
But by this time i just told them i was fed up and i just want all of this comcast stuff out of my house now!
I live in a rural area and comcast is pretty much it. My family is upset that we have no entertainment but i feel like for the money i pay i should get consistent service. I understand high usage times and varying speeds are understandable but by comcasts speed tests i would slow to a 3 mbps speed!
I admit i miss the service, but i dont miss the aggravation. and more service calls and spending hours on the phone is just unacceptable. I feel like i just broke up with my girlfriend but she just keeps treating me mean!
Any advice?
