for the past week i've been having problems with both of my modems dropping packets. for a couple hours it will be fine then there will be a bunch of packet loss with huge spikes in the ping reply times. when this is happening i will be kicked from any online game and websites stop loading. i can watch the uncorrectable codewords jump by the 1,000s. i also noticed a new 3rd bonded upload channel that wasn't there a couple days ago. its status is set to other instead of success like the others.
i have 2 modems/separate internet accounts in my house and this is happening on both modems with multiple computers. i hooked one of the modems directly to the line that comes from the drop outside and pluggeg a computer directly into the modem. no splitters or routers just directly to the comcast line and i still had the same problem. this rules out the problem being with the cable modems, computers or any wiring in the house.
how do i get a knowledgeable tech or someone who has a clue at comcast to fix this? last time i had a problem like this it took 10+ visits and months (not an exaggeration) for them to finally find the problem at the pole. i don't feel like spending another month wasting my time trying to get this fixed. i know exactly what's going to happen. i'll call comcast and they will say they need to send a tech. the tech will come out and there won't be any packet loss for the 20 minutes while they are here. they will either say they don't see a problem or will try to blame it the modem/computer and wiring.
thanks
DS-1 DS-2 DS-3 DS-4 Frequency 717000000 705000000 711000000 723000000 Lock Status (QAM Lock/FEC Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y Sync/MPEG Lock) Channel Id 95 93 94 96 Modulation 256QAM 256QAM 256QAM 256QAM Symbol Rate (Msym/sec) 5.360537 5.360537 5.360537 5.360537 Interleave Depth I=32 I=32 I=32 I=32 J=4 J=4 J=4 J=4 Power Level (dBmV) -1.90 -0.04 -0.43 -2.25 RxMER (dB) 35.25 34.93 35.25 35.42 Correctable Codewords 15015 14463 15115 14802 Uncorrectable Codewords 10237 20530 16188 9918 US-1 US-2 US-3 US-4 Channel Type 1.0 N/A 2.0 2.0 Channel ID 3 N/A 1 2 Frequency (Hz) 25300000 N/A 30100000 36500000 Ranging Status Other N/A Success Success Modulation 16QAM N/A 64QAM 64QAM Symbol Rate (KSym/sec) 2560 N/A 5120 5120 Mini-Slot Size 4 N/A 4 4 Power Level (dBmV) 43.50 N/A 40.00 40.00 T1 Timeouts 0 0 0 0 T2 Timeouts 0 0 0 0 T3 Timeouts 0 0 0 0 T4 Timeouts 0 0 0 0