Concern moved to the Customer Service Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.
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Package change, speed reduced, what now?
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Requesting power adjustments
Had a question for support. I have a TM822G. Recently all my neighbors around me have moved on to other providers. Slowly over the past year, Ive noticed by power levels have gone through the roof. I used to be 0 to +1. I had to put the cable modem on a 3-way (on the -7.5) tap to get it to what you see below...however....my upstream is hanging borderline. Is it possible that the tap needs to be adjusted as a result as me being the only one on it?? Since my power levels went up...Ive noticed random disconnects and even the HD quality on the TV's has deteriorated a bit as well. I'd like to get the cable modem back on a 2-way splitter so I can help the upstream and keep everything with wiggle room for temp variations....so my question is...how does one get a tech out just to adjust the signal from the tap to the side of my house without going through the song and dance of calling in for support or chat and reps telling me to reboot, etc. I cant reproduce issues I'm seeing. Just looking to clean the signal to get my connection as reliable as it was as I never had an issue in close to 15yrs of being a customer. thanks in advance Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 6 681.00 MHz 9.23 dBmV 37.09 dB 256QAM 4358582377 20 0 Downstream 2 9 699.00 MHz 8.59 dBmV 37.09 dB 256QAM 3163792224 54 1 Downstream 3 10 705.00 MHz 8.31 dBmV 37.09 dB 256QAM 3217498433 87 0 Downstream 4 11 711.00 MHz 8.17 dBmV 37.09 dB 256QAM 2351007895 44 8 Downstream 5 12 717.00 MHz 8.14 dBmV 37.09 dB 256QAM 3289386829 82 1 Downstream 6 13 723.00 MHz 8.16 dBmV 37.09 dB 256QAM 3246092745 61 5 Downstream 7 14 729.00 MHz 8.45 dBmV 37.09 dB 256QAM 3755891730 57 0 Downstream 8 15 735.00 MHz 8.39 dBmV 37.09 dB 256QAM 4033000345 75 0 Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 81 36.50 MHz 53.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 82 30.10 MHz 50.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 83 23.70 MHz 48.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
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Internet is slow
I am having this problem from last few weeks. I had technician visit last week. But thing didnt get improved. Connection is slow. It drops frquently while you are on phone or watching video.
I have my own router and own modem.
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For the past 4 months only getting 1-2 % of expected bandwidth
Since March 2015 (3+ months, now) my once-steady bandwidth has dropped to rarely getting more than 1-2 % of the 50 Mbs for which I'm configured. Prior to this time, I was consistently getting ~35-58 Mbs, now consistently down to 0.5-1.00 Mbs.
I have worked with support a few times and go through the useless debugging to finally get to the same solution - sending a refresh signal to my modem (is there a way I can do this, directly?). However, this fixes it for less than a day, returning to the absurdly low rate.
What can be done? I used to be very happy with the service, when it had been consistent. Lately, however, I've been continually rechecking when Fios will be available (it's in my town, but not my street; so soon).
Help!?
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Price increas
Not *connectivity / modem* related, Concern moved to the Billing Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.
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livejournal.com is unreachable via Comcast internet
Either DNS or routing problem:
traceroute livejournal.com
traceroute to livejournal.com (208.93.0.150), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 2.500 ms 1.588 ms 1.273 ms
2 50.131.44.1 (50.131.44.1) 12.044 ms 9.972 ms 9.108 ms
3 te-0-2-0-14-sur03.santaclara.ca.sfba.comcast.net (68.85.100.121) 9.167 ms 11.284 ms 9.140 ms
4 be-232-ar01.santaclara.ca.sfba.comcast.net (162.151.78.253) 13.616 ms 12.728 ms 13.287 ms
5 * * *
6 he-0-14-0-0-pe03.11greatoaks.ca.ibone.comcast.net (68.86.83.158) 10.681 ms 17.209 ms
he-0-13-0-1-pe03.11greatoaks.ca.ibone.comcast.net (68.86.83.138) 12.589 ms
7 as7385-1-c.11greatoaks.ca.ibone.comcast.net (173.167.56.198) 14.882 ms 16.018 ms 13.000 ms
8 209.63.98.222 (209.63.98.222) 37.033 ms 30.418 ms 33.234 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * *^C
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Arris TG862G-CT Modem US/DS LED Flashes
I have an Arris TG862G-CT modem. Randomly; I can't access the internet even though the modem Power, US/DS, Online and WiFi LEDs are all lit solid. If I power cycle the modem the Power and WiFi LEDs light solid, but the US/DS LED flashes(no Online LED).
I have an Ideal(5Mhz - 2.4Ghz) 2 way splitter in a hot(100 degrees F +) attic which splits the signal between HD TV and Xfinity Internet. If I swap the splitter connections all 4 modem LEDs will light solid and I can once again access the internet.
I never lose the TV signal.
I replaced the Comcast supplied PCT-NGN2M-2S 2 way splitter with the above mentioned Ideal on 6/11/2015 because of the same random problem.
This installation has been in place since 5/1/2015 and this problem just manifested itself on 6/11/2015.
Any suggestions?
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Slow download on one website
Pictures on my website download slowly. My non-comcast friends say it's just fine. My download speed is really fast. It's just slow for this one site - www.rimerson.com.
Here is a traceroute to try to help you figure it out -
robs-mac:~ robertimerson$ traceroute www.rimerson.com
traceroute to www.rimerson.com (66.96.145.106), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 0.668 ms 1.708 ms 0.290 ms
2 76.103.56.1 (76.103.56.1) 15.525 ms 35.983 ms 10.171 ms
3 te-0-2-0-5-sur03.sanjose.ca.sfba.comcast.net (68.85.191.253) 23.346 ms 10.737 ms 18.316 ms
4 be-231-ar01.santaclara.ca.sfba.comcast.net (162.151.78.249) 16.388 ms * 10.069 ms
5 * * *
6 be-10910-cr01.sanjose.ca.ibone.comcast.net (68.86.86.102) 12.622 ms 13.268 ms 11.283 ms
7 50.242.148.34 (50.242.148.34) 19.334 ms 16.354 ms 21.798 ms
8 ae-0-11.bar2.boston1.level3.net (4.69.140.90) 117.459 ms 82.741 ms 89.213 ms
9 endurance-i.bar2.boston1.level3.net (4.53.56.190) 100.754 ms 82.248 ms 102.080 ms
10 * * *
11 106.145.96.66.static.eigbox.net (66.96.145.106) 100.650 ms 93.524 ms *
robs-mac:~ robertimerson$
Thanks,
Rob
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cutting the cable and keeping your email address
Not *modem / connectivity* related.
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Download speed
I did a test and it says my download speed should be around 60 MB/s but I ak pulling around 6 MB/s, what is the issue of why I am so slow?
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300GB data cap
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Re: Access to Two Websites
Well it is now June 2015 and I have the same problem listed above. I have verified that ancestry.com and findagrave.com and rootsweb.com all are accessable from my 4g LTE phone service with no problems... but when I try to access any of these on either my home computer OR/AND via WiFi at home (comcast) there always comes up an error with no connection. Comcast phonehelp was clueless as to what could be wrong and said they will call back in 24 hours... we shall see... anyone have any suggestions or advice? Here is the response I got from debugger suggested above. Thanks all...
Analyzing DNSSEC problems for ancestry.com . Found 2 DNSKEY records for . DS=19036/SHA-1 verifies DNSKEY=19036/SEP Found 1 RRSIGs over DNSKEY RRset RRSIG=19036 and DNSKEY=19036/SEP verifies the DNSKEY RRset com Found 1 DS records for com in the . zone Found 1 RRSIGs over DS RRset RRSIG=48613 and DNSKEY=48613 verifies the DS RRset Found 2 DNSKEY records for com DS=30909/SHA-256 verifies DNSKEY=30909/SEP Found 1 RRSIGs over DNSKEY RRset RRSIG=30909 and DNSKEY=30909/SEP verifies the DNSKEY RRset ancestry.com No DS records found for ancestry.com in the com zone No DNSKEY records found ancestry.com A RR has value 66.43.22.183 No RRSIGs found
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Routing Loop in San Jose?
I'm getting timeouts for only some web addresses. Appears to be a routing loop in San Jose. Anyone else confirm? Can a net tech look into this?
Pinging acs-education.com [65.248.101.174] with 32 bytes of data:
Reply from 68.86.86.102: TTL expired in transit.
Reply from 68.86.86.102: TTL expired in transit.
Request timed out.
Reply from 68.86.86.102: TTL expired in transit.
Ping statistics for 65.248.101.174:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Tracing route to acs-education.com [65.248.101.174]
over a maximum of 30 hops:
1 6 ms 5 ms 1 ms 172.16.6.1
2 3 ms 6 ms 2 ms 10.0.0.1
3 13 ms 12 ms 14 ms 73.15.100.1
4 13 ms 20 ms 18 ms te-0-3-0-10-sur04.fremont.ca.sfba.comcast.net [68.85.190.121]
5 15 ms 26 ms 14 ms te-0-7-0-21-sur03.fremont.ca.sfba.comcast.net [68.87.194.1]
6 27 ms 82 ms 21 ms be-216-ar01.santaclara.ca.sfba.comcast.net [162.151.78.197]
7 * * * Request timed out.
8 17 ms 14 ms 20 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
9 * * * Request timed out.
10 18 ms 19 ms * be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
11 * * * Request timed out.
12 * 18 ms * be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
13 * * * Request timed out.
14 14 ms 18 ms 19 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
15 * * * Request timed out.
16 28 ms 29 ms 19 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
17 * * * Request timed out.
18 * * 18 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
19 * * * Request timed out.
20 13 ms * 17 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
21 * * * Request timed out.
22 50 ms * * be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
23 * * * Request timed out.
24 14 ms * 20 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
25 * * * Request timed out.
26 16 ms 15 ms * be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
27 * * * Request timed out.
28 17 ms * 21 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
29 * * * Request timed out.
30 * 20 ms 21 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
Trace complete.
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wireless wifi router
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Modem upgrade lettler
I'm on the Economy interne. I currently have a DOC 2.0 modem that is working fine. If I don't upgrade will my service be cut off?
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Does Comcast block old Comcast Modems?
I went online looking for an upgrade modem using http://mydeviceinfo.comcast.net/ and eBay, but many compatible modem model items are marked "Not for Comcast" because they had previously been on a Comcast Account. I wondered if they were stolen rental units! They say Comcast refuses to connect them to a new account. Is this just a small problem blown out of proportion, or do we have to worry about stolen or former Comcast use in buying used modems?
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Manufacturer Code
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Modem
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Comcast support and frustration
So Ive been finding more so during week days that my connection will sometimes slow down to 1 Mbps intermittently. 15 minutes later I can be getting 120 Mbs and then back to 1-4 Mbps again.
Of course Support tells me to buy a new modem. And through all that my SNR's and Power Levels all stay the same. Or I have to pay for a tech to come out. So how can it possibly be my issue when most of the time my speeds are super fast but then I get these drops of barely 1 Mbps sometimes without touching anything??
And if a tech comes out, whats the point if during that time its all okay.
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Bug: Netflix is not working as expected.
My connection to Netflix keeeps breaking. According to previous expirience I assume this is Comcast fault; Stop discriminating internet traffic.
And how come there is no reporting system on comcast website other than forum?
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