Connectivity issues
For the past three weeks my internet and OnDemand go completely down 2-3 times a week for hours at a time. For the past 5 days this happens 2-3 times a day and goes on for more than 4 hours at a time....
View ArticleHelp identifying signal issues - Slow Connectivity
Are there any glaring problems with the data below? Channel ID 1 3 7 8 Frequency 645000000 Hz 657000000 Hz 681000000 Hz 687000000 Hz Signal to Noise Ratio 37 dB 37 dB 36 dB 30 dB...
View Articleupdate to new internet and voice modem
got a message today that a need a new modem to be upgraded for my services!! So just how will You Take care of this??pstinnett
View ArticleVery slow and internittent connections
Been dealing with this for a weekin West Houston/Katy area. Having to go use a mobile hotpsot to connect. Tried all the typical remedies to no avail. Googled and found this is a problem for many. Any...
View ArticleInternet Outages - WEEK LONG???
For about 6 days now, my Internet connection has been HORRIBLE!10% of the time it appears to work. 70% of the time (like now) it is so slow it is virtually unusable (3 minutes between every click).and...
View ArticleUpgraded to Internet Plus but still running at old speeds.
I upgraded to 20mbps~ yesterday with internet plus but still get the economy speeds. I recycled the modem and router etc a few times and still the same. Any suggestions? Does it take several days to...
View Articlefree modem?
I got a phone call from Comcast services saying that I need a new digital internet voice modem, and that I should request it, and that it would be free. How about that?
View ArticleCable drops out 2-4 times a day
In the last few months our cable has dropped out between 2 and 4 times a day. I recycle both the linksys and the cable modem and we get it back. But it seems to me that I shouldn't have to do that on a...
View ArticlePage Not Found matches low download speed
From about 7 am to 6 pm I see low speed test results in Arvada CO. The download speed is about 5 mbps or less. This couples with "page cannot be displayed" and if I am connected to a utube 2 minute...
View ArticleMotorola 5100 Surfmodem
I currently have a Motorola Surf Modem Model 5100 connected to a PC with XP via USB. I would like to move it to a new computer with Windows 7. I know there is no driver for Windows 7 but have been...
View ArticleLine 2 LED on Arris tm722g Modem
This is mostly out of curiosity, I'm not having any issues. This week the Line 2 LED on my modem dropped out. I only have the one line but ever since my service was established a couple years ago all...
View ArticleSlow Internet
I recently discovered that I have different download and upload speeds. My download is 28.9 and the upload is 5.88mps. Shouldn't these speeds be the same? It seems that things take awhile to bring up.
View Articledevice upgrade
Is this how I get the new modem sent to my house? This website is not very clear to me
View ArticleModem shuts off when PC is off or in standby
Modem shuts off when PC is off or in standby. Of course this also kills the signal to my router and TV and ooma voip.Is there a way to keep the the cable modem (Motorola Surfboard) on when PC is...
View ArticleConnectivity - the speed is well below advertised
All of a sudden, the download speed on Blast dropped from around 120 to 88 Mbps with upload hovering over 5-6 instead of 10 Mbps. Something is definitely not right:Checking for traffic...
View ArticleOnly 1 way to update Arris firmware?
I'm wondering if the only way to update the Arris firmware is to Private Message ComcastTuska. I PMed him yesterday but don't think it's fair to him to pester him to update my firmware for a modem that...
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