WARNING: Demand your phone rep repeat your mac address
If you happen upon here and you're about to add your own modem to your account, to avoid the modem rental fees, HEED MY WARNING: once you tell them the mac address for your modem, make them repeat the...
View ArticleHot Weather Equals loss of Internet
Once again summer is here and again I start loosing the internet. I counted 6 times in less than 10 minutes. I guess I will have to wait to the winter to use the intyernet without any loss. Why...
View ArticleNow Able to Buy an eMTA!
According to several Comcast representatives I have spoken to over the last few days, Comcast is now allowing customers in my service area (Eastern MA) to purchase a compatible eMTA. I currently have...
View ArticleSB6141 frequent reboots
I've been having an off-and-on problem with my (purchased locally, not rented) Motorola SB6141 modem rebooting. Sometimes it doesn't happen for days. Sometimes it happens 3x in an hour. Last night...
View Articles...l....o...w internet connection
Just got Comcast tripleplay, & have been unimpressed with service. I could bake a cake waiting for any website to come up. Often, the attempted connection times out - in fact, this msg to the forum...
View ArticleMODEM UPGRADE
I keep receiving calls stating I am due to upgrade my modem and to go to ww.comcast.com\device upgrade - to receive a kit in the mail at no charge. However, I can not get into this site - it keeps...
View ArticleModem intermittently rebooting many many times daily
Hi,My internet/phone modem (Arris Interactive, L.L.C. tm402p) keeps rebooting itself over and over... sometimes it stays off for minutes sometimes for hours. I work from home and this a causing me...
View ArticleWi-Fi hotspot login page won't load
I can't find a forum dedicated to Comcast Wi-Fi hotspots troubleshooting, so I'm sorry if I'm the wrong place. I've tried for several days to use a Comcast Wi-Fi hotspot near where I work. I connect...
View ArticleRecent drops in Internet connection
So for the past 2 weeks I have been having my Internet connection drop and I had to reset my router. Intially thought I thought is was my router and biught a Netgear N750 Dual band, as my current...
View ArticleSustained outage with completely useless estimated fix times
My internet and cable have both been gone due to an "area outage" every since Friday afternoon. That means that this outage has now lasted 4 1/2 days! The Comcast site always lists a "fix-by" estimate,...
View ArticleMotorola surfboard SB6121?
Anyone else with the Motorola surfboard SB6121 having connection issues? I simply can't connect to the internet and comcast can't find my modem even with the S/N and the MAC address. An one else...
View ArticlePoor Server intermittent connection and slow spped
Just posting this because support from Comcast is so poor. They don't even let you chat with anyone, they just assume they have a solution to your issues and redirect the chat request to on line...
View Articleterrible latency and ping loss in 19808 zip
terrible latency and ping loss in 19808 zip.. support sees nothing wrong, no problems my end, modem is fine. running xfinitys speed test shows very low upload and download speeds
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Differences in IPv4 and IPv6 speeds
I am very curious as to the reasons behind such vastly different DL speeds using the Xfinity Speed Test. I subscribe to the Blast speed tier (50Mbps/10Mbps) and consistently get readings like this:...
View Article300GB Cap in Nashville
Little did my family know when we signed up with CC that there was a 300GB monthly data usage limit (which apparently also includes uploads). With Netflix, Amazon Prime, Pandora, and gaming to name a...
View ArticleComcast Blast Service
Ok I have Blast Service and suffer sustained Sub 3Mbs downloads according to xfinity speed test and even lower results over public infrastructure. The wiring in the house has been redone. The only...
View ArticleNo internet every afternoon/evening, any help?
For the past several days, my internet has been out when I got home around 5pm and remained out until I went to bed around 12am. When I wake up in the morning around 7am, it is working. I've spoken to...
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