Connectivity in Philadelphia
Anyone experiencing issues in Philadelphia? Specifically near 19115? For the 2nd night in a row I've experienced latency, packet loss and total interruption of service. When I called tech support all...
View ArticleT4 Timesouts and multiple modem reboots per day
Hello,I've been having modem reboot issues for about a month now. I have since changed both my modem (SB6121 per the DCIOS 3.0 upgrade) and my router (Switched to a wired router + wireless AP settup),...
View ArticleFormer homeowners used Xfinity TV. Can I now get Internet without any wiring...
We just bought a house and moved in last week. Knowing that the previous owners had the house wired for Xfinity TV (and DSL for their internet), I ordered Performance Internet with the self-install...
View ArticlePages not loading
I am having some problems this morning with various pages not loading, and cannot figure out why. I have rebooted both my modem and router, tried using the default DNS and also tried using other...
View ArticleT3 Disconnects / 3 Service Calls / Escalated to Management - Still have a...
I've had T3 disconnects and high errors rates on channels 3 and 4 for months on my DOCSIS 3.0 modem. I've replaced my modem three times - two Motorola's and one Zoom. The techs tell me the signal is...
View ArticleModerate Slowdown
I have a performance internet account, which Comcast advertises as 20MB/s in my area. In the past, I have received that level of performance or more, but lately, I've been getting closer to 14 down, 3...
View ArticleUbee 3513 Docsis Modem Not Connecting
I purchased a new modem Ubee 3513 Docsis 3.0. I have it connected where a pre-existing wall outlet is. I plugged the modem in and tightened the coax. Plugged it into my computer and powered the...
View ArticleNew service ; Leasing wireless cable modem
I will be getting new internet service and leasing a wireless cable modem. Can I later buy my own and stop paying rental fee?
View ArticleInternet Down
It's comcast's end of the problem that the internet is down cuz on my router the US/DS flashes while the Online is out and the WiFi light stays still so that problem needs to be fixed cuz it's not my...
View ArticleComcast Slow Since Comcast Router reboot
Received literature from Comcast saying they had improved my Internet speed ~ Aug 11 and that I should reboot my Comcast router and wireless router. In fact, after doing that, I would say my speed as...
View ArticleArris TM822G Frequent Disconnect
I bought an Arris TM822G. It disconnects 1-2 times per hour - for about 3-4 minutes each time. I've connected with Comcast about this multiple times. They now say a tech needs to come and check...
View Articleno internet,new modem...worked fine for 3 days
I just bought a new modem zoom 5341j modem a few days ago, i went through the online install and setup process and everything worked fine for 3 days. last night im on youtube and for no reason internet...
View ArticleBrand new Service- Keep getting kicked out when playing Battlefield4- PC game
We switched from Verizon to Comcast very recebtly and have not had a happy experience. The main problem is evident from the title of thus thread. When my son is playing this PC game, he noticed ping...
View ArticleFirmware for SB 6120
Can someone tell if my Modem (SB 6120) is using the latest firmware? Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH
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Blast!? Still as slow as the Perfromance I had...
Not too long ago, I cancelled my TV service with Comcast. Soon after, a rep called to offer me some deals in order to get me back as a customer. I was still paying for internet Performance package up...
View ArticlePoor Connectivity Since 2x Speed Increase
I am not sure these are related but since Comcast annouced a 2x speed increase in our area, my connectivity has been very poor. When I do speed tests, the test never finishes and sometimes the...
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